Privacy Policy

HPM88 Privacy Policy – Malaysia Member Personal Data Protection

At HPM88, your privacy is not merely a legal obligation — it is our genuine commitment. Find out exactly how we collect, use, store, and protect your personal data to the highest security standards.

Updated: January 2026

Hpm88's Privacy Commitment to You

Six core data protection principles that underpin how HPM88 handles your personal information every day.

256-bit SSL Encryption

All data transmitted between your device and hpm88 servers is protected by industry-standard 256-bit SSL encryption. Your login credentials, financial transactions, and personal data cannot be intercepted by any third party while in transit.

Secure KYC Verification

The KYC (Know Your Customer) process at hpm88 uses an integrated and secure verification infrastructure. Your identity documents are processed in a controlled environment and are not retained longer than required by law.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring. Only authorised personnel may access sensitive data, and every access is logged for audit purposes.

Data Access and Control Rights

You have the full right to view, correct, or request the deletion of your personal data stored at HPM88. Data requests can be submitted through our customer support team, which operates 24 hours a day.

No Data Selling

HPM88 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — we only use it for purposes for which you have given consent.

International Standards Compliance

The HPM88 Privacy Policy complies with international data protection standards including GDPR and the requirements of Malaysia's Personal Data Protection Act. We continuously update our privacy practices in line with current legislative developments.

This Privacy Policy explains in detail how HPM88 ("we", "Platform") collects, uses, discloses, and protects your personal information. Please read this document carefully as it forms part of the Terms and Conditions governing your use of our platform.

01 Introduction


Welcome to the hpm88 Privacy Policy. We understand that your trust in us begins with how we handle the personal information you entrust to us. Since the hpm88 platform was founded, we have placed member privacy protection as one of the top priorities in every operational and technology decision we make.

This Privacy Policy applies to all registered members and visitors using the HPM88 platform, including our official website at hpm88.pro, the HPM88 mobile app, and all services we offer through digital channels. By registering as a member or continuing to use our platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

HPM88 operates as an online entertainment platform in compliance with laws and regulations relating to personal data protection. We are committed to continuously updating our privacy practices in step with technological developments and privacy legislation in Malaysia and internationally.

02 Data We Collect


HPM88 collects personal information necessary to provide services that are safe, efficient, and compliant with legal requirements. We do not collect excessive information — every piece of data collected has a clear and legitimate purpose.

Information you provide directly:

  • Full name as it appears on your official identification document.
  • National identification number (MyKad) or passport number for KYC verification purposes.
  • Date of birth to verify that you meet the minimum age requirement of 18 years.
  • An active email address used for account communications and important notifications.
  • A valid Malaysia phone number for two-factor authentication and service communications.
  • Bank account or e-wallet details for processing deposits and withdrawals.
  • Current residential address for legally required compliance purposes.

Information collected automatically:

  • The IP address of the device used to access the HPM88 platform.
  • Web browser type, operating system, and device information.
  • Usage data including pages visited, time spent, and navigation patterns.
  • Complete transaction records including deposits, withdrawals, and gaming activity.
  • General location data based on IP address for geo-restriction purposes.
  • Session logs and authentication records for account security.

HPM88 does not directly collect credit or debit card numbers. All payment transactions are processed through PCI DSS-certified third-party payment gateways — meaning your card information never passes through or is stored on our servers.

03 How We Use Your Data


Every piece of data we collect is used for transparent and legitimate purposes. hpm88 uses your personal information for the following purposes:

  • Account Management: Creating, verifying, and managing your member account, including registration, login, and KYC identity verification.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions you carry out on the platform quickly and securely.
  • Platform Security: Detecting and preventing fraud, unauthorized access, money laundering, and platform abuse using advanced data analytics.
  • Service Communications: Sending important notifications related to your account, transactions, service updates, and relevant security information.
  • Experience Personalization: Personalizing game recommendations, promotional offers, and the platform interface based on your preferences and usage habits.
  • Legal Compliance: Meeting legal reporting obligations, responding to lawful authority requests, and maintaining records required by regulations.
  • Platform Improvements: Analyzing usage patterns in aggregate (without identifying individuals) to improve the performance, design, and features of the hpm88 platform.
  • Responsible Gaming Program: Monitoring gameplay patterns to identify members who may need responsible gaming support and providing appropriate assistance.

HPM88 will not use your data for any purpose beyond those listed above without first obtaining your specific consent.

04 Data Sharing with Third Parties


HPM88 does not sell or trade members' personal data. However, in the course of operating the platform, we may share your personal information with the following categories of third parties under limited and controlled circumstances:

  • Payment Providers: Payment gateways, banks, and e-wallet providers that process financial transactions on your behalf. They receive only the information necessary to complete the relevant transaction.
  • Identity Verification Providers: Registered and licensed third-party KYC services that assist us in verifying member identities in accordance with compliance requirements.
  • Game Providers: Gaming software companies that provide game content on the hpm88 platform. Data sharing is limited to the session information required to run the games.
  • Legal Authority: Law enforcement agencies, regulatory bodies, or courts when required by law or a valid court order.
  • Technology Service Providers: Cloud infrastructure providers, cybersecurity services, and technical support partners bound by strict confidentiality agreements.

All third parties working with hpm88 are contractually bound to protect your data and use it only for specified purposes. We do not allow any third party to use member data for their own marketing or commercial purposes.

05 Data Security


HPM88 continually invests in robust cybersecurity infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we employ include:

  • 256-bit SSL encryption for all data transmitted between your device and hpm88 servers.
  • AES-256 encryption for sensitive data stored in our databases.
  • Two-factor authentication (2FA) for all member account logins and internal administrative access.
  • Enterprise-grade firewall and intrusion detection systems (IDS/IPS) operating 24/7.
  • Regular security vulnerability scanning and penetration testing conducted by independent experts.
  • Role-based access control (RBAC) ensuring that only authorised personnel can access sensitive data.
  • Real-time security monitoring with automated alert systems for suspicious activity.
  • Mandatory data security training program for all hpm88 staff who handle member data.

While we take all reasonable precautions, no system is entirely immune. In the event of a security incident affecting your data, we are committed to notifying you within the timeframe required by applicable law.

06 Data Retention Period


HPM88 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are our data retention guidelines:

  • Active Account Data: Retained for the duration your account remains active and for a minimum of 5 years after account closure for legal compliance purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering (AMLA) legal requirements.
  • KYC Documents: Retained for the period required by applicable identity verification regulations, typically 5 years after the end of the business relationship.
  • Communication Logs: Customer support conversation records are retained for 2 years for quality and compliance purposes.
  • Marketing Data: If you withdraw your marketing consent, the relevant data will be deleted within 30 business days.

When data is no longer needed and there is no legal obligation to retain it, HPM88 will securely delete or anonymise it using industry-recognised methods.

07 Your Rights as a Data Subject


As an hpm88 member, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights at no additional charge:

Your Rights Description Response Time
Access Requesting a copy of the personal data we hold about you in a readable format. 30 working days
Correction Requesting correction of inaccurate, incomplete, or outdated data. 14 working days
Deletion Requesting deletion of your data under certain circumstances, subject to legal obligations. 30 working days
Objection Objecting to the processing of your data for marketing or profiling purposes. 7 working days
Transfer Receiving your data in a structured format that can be transferred to another platform. 30 working days
Restriction Requesting a restriction on data processing under certain circumstances while an investigation is conducted. 14 working days

To exercise any of the above rights, contact our privacy team by email at [email protected] or via the 24-hour live chat available on the platform. We may require identity verification before processing certain requests as a security measure.

08 Cookies and Tracking Technology


HPM88 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and analyse usage patterns on an aggregated basis. The following are the categories of cookies we use:

  • Essential Cookies: Required for core platform operations such as login session management and security. These cookies cannot be disabled as they are critical to platform functionality.
  • Performance Cookies: Collecting statistical data on how visitors use the platform to help us identify issues and improve performance. All data is collected anonymously.
  • Functional Cookies: Saving your personal preferences such as language, region, and display settings to deliver a more personalized experience.
  • Analytics Cookies: Helping us understand overall platform usage patterns through aggregated data that cannot identify individuals.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. For more details on managing cookies, please refer to your web browser's help section.

09 Children's Privacy


HPM88 is an adult entertainment platform that strictly restricts access to individuals aged 18 and above only. We do not knowingly collect any personal information from individuals under the age of 18.

If we discover that personal information has been collected from someone under the age of 18 without proper age verification, we will take immediate action to delete that information and terminate the account in question. Parents or guardians who become aware that their child has registered on our platform are encouraged to contact us immediately at [email protected].

10 Cross-Border Data Transfer


In operating a global platform, your personal data may be transferred to and processed in countries other than Malaysia where our service providers operate. HPM88 ensures that any such data transfers are protected by adequate safeguards, including:

  • Comprehensive data processing agreements with all international partners complying with GDPR or equivalent standards.
  • Standard contractual clauses approved for international data transfers.
  • Data protection impact assessments conducted before any new data transfer to countries with different levels of protection.

You can learn more about the safeguards we apply to international data transfers by contacting our privacy team.

11 Privacy Policy Updates


HPM88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform improvements. We will notify you of any material changes through:

  • In-platform notifications on hpm88 will be displayed during your next login session.
  • A notification email will be sent to your registered email address at least 14 days before the changes take effect.
  • Updates take effect on the "Last Updated" date shown at the top of this document.

Continued use of the hpm88 platform after the effective date of any updates constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with the established procedures.

12 Contact Us


If you have any questions, concerns, or complaints regarding this Privacy Policy or how HPM88 handles your personal data, our privacy team is ready to assist you.

  • Live Chat: Available 24 hours a day, 7 days a week directly on the hpm88 platform for immediate responses.
  • Email: [email protected] — we aim to respond within 1 business day for all privacy inquiries.
  • WhatsApp & Telegram: Contact us via messaging app for further assistance regarding your privacy rights.

All data privacy inquiries are handled by our trained staff who understand data protection requirements. We are committed to providing accurate, transparent responses within the stipulated timeframe — not through automated template replies.

Hpm88 Privacy FAQ

Here are the most frequently asked questions from our members regarding data protection and privacy on the HPM88 platform. If your question is not listed here, do not hesitate to contact us.

View All FAQs

Absolutely not. hpm88 has never and will never sell, rent, or trade member personal data to any third party for marketing, advertising, or commercial purposes. Your data is only shared with third parties directly involved in providing services to you — such as payment providers and KYC services — and only to the extent necessary for those purposes.

You may request a copy of your personal data by contacting the HPM88 support team via live chat or email at [email protected]. Please state that you wish to make a "Data Subject Access Request". We will verify your identity before processing the request and will endeavour to fulfil it within 30 working days.

When you close your HPM88 account, some of your data will be deleted immediately while the rest is retained for periods prescribed by applicable law. Financial transaction records are kept for a minimum of 7 years in accordance with AMLA requirements, while KYC documents are retained for 5 years after account closure. Data not subject to legal obligations will be securely deleted within 90 days of account closure.

Yes. hpm88 does not store your credit or debit card information directly in our systems. All payment transactions are processed through PCI DSS-certified third-party payment gateways — the highest security standard in the payments industry. This means your card data never passes through or is stored on hpm88 servers, providing an additional layer of protection for your financial transactions.

Yes, you can withdraw your marketing consent at any time without any impact on the core hpm88 services you use. It's simple — click the "unsubscribe" link at the bottom of any of our promotional emails, or contact our support team via live chat. Consent withdrawal requests will be processed within 30 business days and you will not receive any further marketing communications after that.
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