HPM88 Terms and Conditions – Complete Platform Usage Guide

01 Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and HPM88 ("Platform", "we", "us"). This Agreement governs the entirety of your relationship with the HPM88 platform, including all related services, games, promotions, and communications.

By accessing, registering for, or using any part of the hpm88 platform — whether via the website or mobile app — you explicitly agree to comply with all terms and conditions contained in this document, along with our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

If you disagree with any part of these Terms and Conditions, please stop using the hpm88 platform immediately. Continued use of the platform constitutes full acceptance of all stated terms.

02 Member Eligibility

To be eligible to register and use the HPM88 platform, you must meet all of the following requirements without exception:

• Be at least 18 years at the time of registration and at all times while using the platform.
• Registering under your own name with true and accurate personal information — not on behalf of another person or using a false identity.
• Not being on any prohibition or restriction list issued by any relevant authority.
• Acting solely on your own behalf, and not as an agent, representative, or proxy for any third party.
• Having full legal capacity to enter into a binding contract under the laws applicable in your jurisdiction.

HPM88 reserves the right to request proof of age and identity at any time. Failure to provide the requested documents within the specified period may result in a temporary account suspension until verification is complete.

03 Account Registration

Each individual is only permitted to hold one (1) active account on the hpm88 platform. Registering more than one account — whether using the same or different information — is strictly prohibited and may result in all associated accounts being terminated without compensation.

During registration, you agree to:

• Providing complete, accurate, and up-to-date personal information including your full name, date of birth, phone number, and valid email address.
• Updating your account information whenever changes occur — particularly the phone number and email address used for verification.
• Choosing a unique and secure username and password — minimum 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Not sharing your login credentials with any other party under any circumstances.

HPM88 uses a Know Your Customer (KYC) verification process to confirm member identity before the first withdrawal is processed. This is an industry-standard procedure designed to protect your interests as a member.

04 Deposits and Withdrawals

HPM88 supports a wide range of popular local payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, ShopeePay, and GrabPay. All financial transactions are processed through secure payment infrastructure with 256-bit SSL encryption.

Deposit Policy:

• The minimum deposit is MYR 10 per transaction.
• All deposits must be made using a payment method registered in your own name — third-party deposits are not accepted.
• Deposits are typically credited to your account within 1–5 minutes, depending on the payment method used.
• HPM88 does not charge any processing fees for deposits.

Withdrawal Policy:

• The minimum withdrawal amount is MYR 30 per transaction.
• Withdrawals may only be made to a bank account or e-wallet registered in your own name.
• Withdrawals are processed according to VIP level: standard members within 15 minutes, Platinum and above within 5 minutes, Crown and Diamond instantly.
• HPM88 reserves the right to request additional documentation for withdrawals exceeding certain limits as a protective measure.

05 Bonuses and Promotions

HPM88 offers a variety of attractive bonuses and promotions for new and existing members. All bonuses are subject to specific terms and conditions stated alongside each promotional offer. Please read the promotion terms carefully before claiming any bonus.

Wagering Requirement:

• All deposit bonuses carry wagering requirements that must be met before a withdrawal can be made. These requirements are clearly stated in the terms of each promotion.
• Bets placed using real money (not bonus funds) are counted first before bonus funds are used in gameplay.
• Different games may contribute different percentages toward wagering requirements — full details are available in the terms of each promotion.
• The time limit for fulfilling wagering requirements is set per promotion and will expire if not met within the specified period.

HPM88 reserves the right to withdraw any bonus obtained through illegitimate means, multi-accounting, or system exploitation. HPM88's decision in such matters is final.

06 Game Rules

All games on the HPM88 platform are operated in accordance with the rules set by their respective game providers. In any dispute regarding game outcomes, the records stored on HPM88 servers shall be considered valid and conclusive evidence.

• Any technical malfunction during gameplay — whether on the player's end or the platform's — does not guarantee an automatic refund of the amount wagered. Decisions will be made based on an investigation of server records.
• HPM88 reserves the right to void or suspend any game round if fraud, system failure, or exceptional circumstances affecting game fairness are suspected.
• The use of any third-party software, automated bots, or other methods to gain an unfair advantage is strictly prohibited.
• Winnings obtained through bug exploitation or technical vulnerabilities will not be paid out and will be voided.

07 Member Conduct

HPM88 expects all members to interact with the platform and fellow users in a respectful, responsible, and ethical manner. The following behaviors are strictly prohibited and may result in account termination:

• Using abusive, threatening, or harassing language toward other members or HPM88 support staff.
• Engaging in any form of fraud, identity falsification, or manipulation of the gaming system.
• Colluding with other members to exploit games or manipulate the bonus system (e.g., chip dumping in poker games).
• Using your HPM88 account for any illegal activities including money laundering.
• Spreading false information about HPM88 or damaging the platform's reputation through any channel.

HPM88 reserves the right to take immediate action against any member who violates these conduct terms, including suspending or terminating the account without prior notice in serious cases.

08 Account Termination

You may close your hpm88 account at any time by contacting our customer support team. Before closure, all wagering requirements tied to active bonuses must be fulfilled, and any eligible balance will be paid out according to the standard withdrawal procedure.

HPM88 reserves the right to suspend or terminate a member's account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Duplicate registration or use of a false identity.
• Failure to provide the requested identity verification documents within the specified period.
• Account inactive for more than 12 consecutive months with no transactions.

In cases of termination due to fraud or serious violations, HPM88 reserves the right to forfeit all outstanding balances and winnings. HPM88's decision in such matters is final and non-appealable.

09 Limitation of Liability

HPM88 provides the online entertainment platform on an "as-is" basis and makes no guarantees that the service will be continuously uninterrupted, error-free, or meet your specific expectations.

• HPM88 is not liable for any direct or indirect losses arising from the use of or inability to use the platform, including losses resulting from technical disruptions beyond our control.
• HPM88 is not responsible for any acts or omissions by third parties, including payment providers, game providers, or internet service providers.
• You acknowledge that playing games of chance involves financial risk and that you are solely responsible for all gaming decisions you make.

10 Responsible Gaming

HPM88 is fully committed to responsible gaming practices. We provide a range of self-control tools to help members maintain a healthy balance between entertainment and daily life:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that suit your budget.
• Play Time Limit: Set session time limits and receive automatic reminders when limits are reached.
• Temporary Break: Take a break from gaming for 24 hours, 7 days, or 30 days with our self-exclusion options.
• Permanent Self-Exclusion: For members requiring more serious support, the option of permanent self-exclusion is available through our support team.

For more information about hpm88's responsible gaming program, please visit our dedicated page. Remember — gaming should be entertainment, not a source of stress.

11 Privacy and Data Protection

HPM88 takes our responsibility for protecting members' personal data seriously. All personal information collected during registration and platform use is handled in accordance with our Privacy Policy, which complies with international data protection standards.

• Your personal information is used solely for account management, transaction processing, service communications, and compliance with legal requirements.
• HPM88 will not sell, rent, or disclose your personal information to any third party without your consent, except as required by law.
• All data transmitted between your device and HPM88 servers is protected by 256-bit SSL encryption.
• You have the right to request access to your personal data, request corrections to inaccurate information, or request deletion of your data under certain circumstances.

For full details on how we handle your data, please refer to our comprehensive Privacy Policy.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, HPM88's customer support team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available directly on the HPM88 platform for an immediate response.
• WhatsApp & Telegram: Reach us via messaging apps for further assistance.
• Email: [email protected]

We are committed to responding to every inquiry within a reasonable time with assistance from real human agents — not automated reply systems. Your satisfaction and comfort as an hpm88 member is our top priority.